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Returns

We have been selling diamonds and jewellery for over 50 years and take our work very seriously. If you are dissatisfied with your purchase for any reason, simply call us within 30 days from the date of delivery and we will happily exchange your item. Returns are accepted 30 days from the date of delivery.

**Exceptions to this policy are the following:

  •  Designer Settings and Designer Wedding Bands
  •  Diamond Eternity Bands ordered for a finger size smaller than 5 or larger than 7
  •  Any Engagement Ring Setting special ordered and made to fit a customer's pre-existing diamond.

 

Due to the special nature of these items, we cannot accept these for return. Simply call customer service at 613-232-2229 or email us at hello@truebijoux.ca to obtain an RA# (Return Authorization #). Securely pack and seal the return merchandise. Please remember to call or email us first to obtain an RA# for your return or exchange. Packages sent to us for return or exchange without an RA# visible on the outside of the box will be refused. Please send your return or exchange to:

True Bijoux
206 Sparks Street
Ottawa, ON K2P 5C1,
CANADA

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